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Policy Directory Overview

This Policy Directory contains CPEE policy documents, procedures, guidelines and codes of conduct.

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Student Complaints and Appeals Policy

Document: PO007 : CPEE Student Complaints and Appeals Policy

Date of Approval: Thursday, 03 March 2016
Date of Implementation: Thursday, 03 March 2016

1. Purpose of Policy

This Policy outlines the principles to be applied in the management of complaints and appeals.

2. Policy Statement

CPEE will act to resolve any and all student complaints and appeals fairly, promptly and efficiently following the relevant underpinning CPEE policies and procedures.

  • A Student has the right to make a complaint and submit an appeal on reasonable grounds in line with CPEE Procedures
  • Students are encouraged and expected to attempt to resolve their complaint informally before submitting a formal complaint.
  • A Student formal complaint must be submitted and resolved following CPEE Procedures

3. Definitions

Refer to CPEE Glossary of Terms

4. Scope of Policy

This Policy is applicable to all CPEE students who wish to make a complaint or lodge an appeal about a matter while the student was enrolled with CPEE.