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Student General Appeals Procedure

Document: PR018: Student General Appeals Procedure

Date of Approval: Monday, 24 October 2016
Date of Implementation: Monday, 24 October 2016

1. Purpose of Procedure

To establish the Procedures and Processes for management of general non-Academic Appeals by Students.

This Procedure applies to all Appeals other than those related to general Academic matters.

2. Definitions

Refer to CPEE Glossary of Terms

3. Instructions

This Procedure will apply to all general non-Academic matters.

3.1. Grounds for Appeal

Grounds for Appeal include the following

  • Procedural irregularity
  • A decision or outcome arrived at without full consideration of all evidence
  • A decision considered to be incorrect
  • A penalty considered to be manifestly excessive
3.2. Informal Resolution

Since many problems or concerns may arise through misunderstanding they may best be dealt with informally.

An informal discussion may occur with the CPEE Higher Education Officer (HEO) by telephone, email or in writing.

3.3. Lodgment of Appeal

If the informal resolution is not successful a formal appeal may be lodged using the CPEE General Misconduct Appeals form within 10 CPEE business days of the Student receipt of penalty for general misconduct

3.4. Receipt & Acknowledgment

All formal appeals will be received by the HEO who will provide the student with written receipt of acknowledgement of receipt within 5 working days.

3.5. Determination
  • Formal appeals to penalties imposed by the HEO will be referred to the CPEE Chief Executive Officer (CEO) to make a determination in regards to the formal appeal.
  • Formal appeals to penalties imposed by the CEO will be referred to the CPEE Council to make a determination in regards to the formal appeal.
3.6. Referral

If the student is dissatisfied with the decision (determination) regarding their formal appeal the student has the right to refer their formal appeal to an external agency.

International students can contact the Overseas Students Ombudsman via the following website http://www.ombudsman.gov.au/contact-us

Students who are Australian residents can contact the Legal Aid organisation within their hom State as listed below:

Legal Aid Commission of Tasmania: http://www.legalaid.tas.gov.au/need-help/?

Legal Aid Queensland: http://www.legalaid.qld.gov.au/Home

Legal Aid NSW: http://www.legalaid.nsw.gov.au/

Legal Services Commission of South Australia: http://www.lsc.sa.gov.au/

Legal Aid WA: https://www.legalaid.wa.gov.au/Pages/Default.aspx

Northern Territory Legal Aid Commission: http://www.ntlac.nt.gov.au/

Legal Aid ACT: http://www.legalaidact.org.au/whatwedo/legaladvice/

Legal Aid Victoria: https://www.legalaid.vic.gov.au/get-legal-services-and-advice

3.7. Impact on Enrolment

A Student may stay enrolled in their course of study during the appeal process.

4. Roles & Responsibilities

The HEO is responsible for application of this Procedure. All staff and students who are party to an appeal must comply with this Procedure.